Privacy policy

Privacy Policy

Effective Date: 28 April, 2026

Welcome to ZOLACE (“we”, “our”, “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

b) Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the website

c) Order Information

  • Products purchased

  • Order history

  • Transaction details

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Improve our website and user experience

  • Send promotional offers (only if you opt-in)

  • Prevent fraud and ensure platform security

3. Cookies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Understand user behavior

  • Store preferences for future visits

You can choose to disable cookies through your browser settings. However, this may affect certain functionalities of the website.

4. Third-Party Services

We may use trusted third-party services for:

  • Payment processing (e.g., Razorpay, Stripe, etc.)

  • Website analytics (e.g., Google Analytics)

  • Shipping and logistics partners

These third parties have their own privacy policies, and we recommend reviewing them.

We do not sell, trade, or rent your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure servers

  • Encrypted payment processing

  • Restricted access to sensitive data

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Customer Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request details of how your data is being used

To exercise these rights, contact us at the email below.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations

  • Resolve disputes

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📧 Email: zolaceindia@gmail.com
📍 Business Name: Zolace
📍 Address: India, Delhi

By using our website, you agree to the terms outlined in this Privacy Policy.